CREATING YOUR SUCCESS

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Payment Terms

Our payment terms are 21 days from the date of the invoice.

Customers are required to make payment within 21 days of receiving any invoices unless otherwise agreed in writing.

Failure to make timely payments may result in:

- An interest charge of 8% plus the reference rate for the bank of England under the Late Payment of Commercial Debts (Interest) Act 1998 and compensation arising from late payment under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998.
- A fixed admin fee of £100

The designated payment timeframe is indicated on the first page of all invoices.

In the event of non-payment within the specified timeframe, we reserve the right to limit the services we provide, which may include suspension of hosting, websites, and emails.

Payment for care plans, hosting, and SEO campaigns is required in advance of the service period.

General

Our primary mode of communication is via email and the Wizz Designs portal system. Please ensure that you provide us with an up-to-date email address and regularly check the portal using the provided URL to stay in contact.

Legal & License

Wizz Designs warrants that the functionality contained in the work undertaken will meet the client's requirements and that the operation will be reasonably error-free.

The client assumes the entire risk as to the quality and performance of the work. In no event will Wizz Designs be liable to the client or any third party for any damages, including lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of the website, even if Wizz Designs has been advised of the possibility of such damages.

If any provision of this agreement is deemed unlawful, void, or unenforceable, it shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Revision During Execution

The client may be charged additional fees if they choose to make changes to the agreed-upon project scope and objectives.

Copyrights and Trademarks

The client represents to Wizz Designs and unconditionally guarantees that any elements furnished to Wizz Designs for inclusion in the project are owned by the client or that the client has permission from the rightful owner to use each of these elements. The client will hold harmless, protect, and defend Wizz Designs and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

Wizz Designs guarantees that all aspects of design and construction of the project will be disclosed to the client upon completion, including the full code, once full payment has been received.

Wizz Designs retains the right to display graphics and other design elements as examples of its work in its portfolio and display an accreditation link in the footer of the client’s website.

Timescales

All time frames provided for work undertaken are estimates. In no event will Wizz Designs be liable to the client or any third party for any damages, including any lost profits, lost savings, or other incidental, consequential, or special damages arising from delivering any work within a given time frame.

Other

Any amount quoted for website projects, unless explicitly stated or agreed otherwise, excludes hosting of the website, domain name registering, video and image stock licenses, and any additional licenses required for the operation/running of the website, outside of those agreed upon in the proposal.

If the client halts work on a project, work completed shall be billed at the hourly rate and deducted from the total cost quoted. If at the time of the request for a refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated above.

For every website project, a timescale for delivery will be provided. If the project time extends outside of the allocated timescale due to:

- Lack or delay of correspondence from the client.
- Slow or delayed delivery of content from the client.
- Changes to the initial spec/proposal by the client.

An additional hourly charge may be incurred.

In the event the client becomes unresponsive or does not respond in a timely manner, Wizz Designs reserves the right to progress the project as it sees fit in order to deliver the project within the agreed timescales. This can include progressing the project phases in accordance with the start of those phases.

Once a website project is complete, unless agreed otherwise, the client has 14 days to request any changes that relate to:

- Interoperability Errors
- Small discretionary tweaks
- Spelling mistakes.

After this period, unless agreed otherwise, changes may become chargeable at an hourly rate.

After a 14-day period, if your website is not hosted on our hosting, unless agreed otherwise, any errors, downtime, detection of viruses, malware, slow loading times, or any issues relating to the operation of the website or any system we install are the responsibility of the website host. We will charge an hourly rate if requested

Certainly! Here are the additional paragraphs for Website Retainers, Hosting, Hosting Support, Hosting, and Website Care Plan, Domains, Source Code/Artwork, SEO, Licensing, and Website Content.

Website Retainers

Wizz Designs may offer website maintenance work on a retainer basis at its discretion.

In the case a set amount of hours are agreed within this retainer, Wizz Designs at its discretion may roll up to 50% of the non-utilized hours onto the following month/retainer period.

Hours may only be rolled over once and not accumulated and are subject to our availability.

Hosting

Hosting is invoiced in advance for a minimum period of 1 year.

However, should you wish to pay monthly, at our discretion, you may pay for web and email hosting monthly via a debit/credit card subscription via your Wizz Designs portal account.

If a subscription is not subscribed to and valid payment added by the start date given for the subscription, or if the subscription payment fails or is canceled, an annual invoice will be raised, which will become due.

If you wish to cancel or move your hosting, we require 30 days written notice. We do not offer refunds for any hosting fees paid in advance.

If you require to move your website/emails to another host, we may provide an export of your website’s source code and database. There may be a fee to provide these files, and if any outstanding invoices remain on your account, we reserve the right to not release any files until all outstanding amounts are settled.

If your website surpasses the hosting space or usage limit allocated as detailed/quoted, an additional hosting charge may be applied. We will notify you via email if this is the case.

If your website or any script/file/resource associated with your website utilizes a large amount of server CPU or RAM, additional work may be required to re-allocate your website to another host or optimize your files. You will be notified if this is the case, and this may be charged at an hourly rate.

Failure to pay hosting fees within the stated terms on your invoice may result in the suspension of the hosting service.

After 90 days of non-payment, all files associated with your hosting account will be deleted.

Once any hosting service is canceled with Wizz Designs, files and data may be deleted and not stored unless specially agreed otherwise.

Hosting Support

In the case when a problem with your website or email arises, if you’re hosting is through our server, you may notify us of the error via email, and we will work to resolve any issues.

In the case where an error arises from internal errors, we endeavor to resolve any issues inclusive of the monthly hosting cost.

In the case where an error arises through a circumstance caused by the client, a third party to the client, or the website's files, an additional charge to resolve the issues may be applied.

Hosting and Website Care Plan

Wizz Designs may offer at its discretion a website care plan to provide ongoing support and maintenance work.

Unless stated otherwise, your hosting and website care plan entitles you to up to 1 hour of our time per month for support for your website as required.

Hours for care plans may be used at the client’s discretion, where no requests are received from the client within a given period, Wizz Designs at its discretion will utilize the time to perform updates/maintenance for the website.

Care plan hours cannot be accumulated or rolled over to the following period.

Terms and conditions for Hosting Services apply.

Domains

In the case that Wizz Designs acts on behalf of a client to register a domain, the domain will be registered using domain privacy and set to auto-renew on expiry.

It is the client’s responsibility to inform Wizz Designs if they wish or intend to not renew the domain registration; otherwise, the domain will be automatically renewed.

If the client wishes to transfer the domain away from Wizz Designs registration service, a transfer fee may be incurred.

Source Code/Artwork

We do not release any artwork or source code for any projects until full payment has been received. All designs, graphics, and code remain the property of Wizz Designs Ltd until full payment for the deliverables has been received.

An additional charge may be applied if artwork files are requested in a format that can be edited (PSD, AI).

SEO

We recommend a minimum 3-6 month period for all SEO campaigns in order to have the time and resources to effectively achieve results.

We require 30 days written notice to cease or cancel any retainer work, including SEO, PPC, and social media retainers.

You will still be charged for the current month and may be charged for the following month if 30 days written notice is not given within the 30-day threshold for the end of the month or billable period.

Please note that at any time a search engine may change their ranking algorithm, which may result in massive fluctuations in rankings. We endeavor to allow for any changes, but in some cases, rankings may be massively affected either positively or negatively, through reasons beyond

Certainly! Here are the additional paragraphs for Website Retainers, Hosting, Hosting Support, Hosting, and Website Care Plan, Domains, Source Code/Artwork, SEO, Licensing, and Website Content.

Website Content

Where it is the responsibility of the client to provide content for the website, we will endeavor to help facilitate and assist in populating the website with the provided content.

In cases where the client requires content creation services, Wizz Designs may provide content for an additional price. Once the project reaches “phase 5 content population,” we will allow an additional 4-week grace period outside of the project timeframe for the client to produce any required or additional content for the website, and we will assist in populating this.

Once this grace period has passed, we will progress to “Phase 6 – Testing and launch.” If the site is not ready to be launched at this point, we will host the website on our staging server, providing access and training to the client to continue populating the website. The final payment for the project will be required at this stage.

We will host the website on our staging server for up to 2 months, allowing access to the client to continue populating the website as required. We will assist in launching the site or sending a copy of the site to the client in this timeframe where requested.

Once this 2-month period expires, we will package the site up and deliver it to the client and remove the site from our staging server.

Should the site need to be hosted on the staging server for a period outside this 2-month grace period, we will charge hosting fees at the required rate.

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Additional Design Services

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Banners and Posters Design

For banners and posters design, Wizz Designs will provide initial concepts based on the client's requirements. The client will have the opportunity to request a reasonable number of revisions to ensure satisfaction with the final design. Additional revisions beyond the agreed-upon number may be subject to an extra charge.

Business Card Design

In the case of business card design, Wizz Designs will create initial business card concepts based on the client's specifications. The client will be entitled to request a reasonable number of revisions. Any extra revisions beyond the agreed-upon threshold may be subject to an additional fee.

Flyers and Leaflets Design

Concerning flyers and leaflets design, Wizz Designs will draft initial design concepts in line with the client's needs. The client will have the option to request a reasonable number of revisions. If additional revisions are necessary beyond the agreed-upon limit, an extra charge may apply.

Digital Invitations

For digital invitations, Wizz Designs will develop initial concepts following the client's directives. The client will be permitted to request a reasonable number of revisions to achieve the desired design. Any additional revisions beyond the agreed-upon count may be subject to an additional fee.

Please note that all final design files will be delivered to the client upon full payment for the deliverables. Wizz Designs retains the right to display the completed designs as examples of its work in its portfolio and marketing materials, unless explicitly stated or agreed otherwise.

Furthermore, any elements furnished to Wizz Designs for inclusion in the designs are expected to be owned by the client, or the client must have permission from the rightful owner to use each of these elements. The client will hold harmless, protect, and defend Wizz Designs and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

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Terms and Conditions for Social Media Management Services

*1. Introduction*
These Terms and Conditions govern the provision of social media management services provided by Wizz Designs ("Service Provider") to you ("Client"). By accepting a proposal from the Service Provider, the Client agrees to the following terms and conditions.

*2. Services*
The Service Provider will provide social media management services as described in the agreed-upon proposal, which may include, but is not limited to, creating and scheduling posts, managing social media accounts, responding to comments, and analyzing engagement metrics on the following platforms: [List Platforms e.g., Facebook, Twitter, Instagram, etc.].

*3. Pricing*
The cost of services will be determined based on the frequency of posts and the number of social media platforms managed as outlined in the proposal. The Service Provider will provide a detailed pricing structure, which may include different tiers or packages based on the Client’s specific needs.

*4. Payment Terms*
Payment for services must be made upfront before the commencement of any work. The Client agrees to pay the Service Provider the total fee specified in the proposal via a payment method agreed upon by both parties.

*5. Payment Schedule*
The Service Provider will invoice the Client in accordance with the payment schedule set forth in the proposal. All payments are due upon receipt of the invoice. Late payments may be subject to late fees or interest charges.

*6. Client Responsibilities*
The Client is responsible for providing the Service Provider with all necessary access to social media accounts, materials, content, and any other information required to perform the services effectively.

*7. Content Approval*
The Service Provider will submit all content to the Client for approval before posting. The Client must provide timely feedback to ensure consistent social media activity.

*8. Confidentiality*
Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the term of the agreement.

*9. Termination*
This agreement may be terminated by either party with a written notice 30 days in advance. Upon termination, the Client will pay for all services rendered up to the termination date.

*10. Limitation of Liability*
The Service Provider will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of the services provided.

*11. Governing Law*
These terms and conditions shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

*12. Changes to Terms*
The Service Provider reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting of the revised terms and conditions on the Service Provider’s website.

*13. Acceptance of Terms*
By accepting the proposal, the Client acknowledges that they have read, understood, and agree to be bound by these terms and conditions.

*14. Contact Information*
For any questions regarding these terms and conditions, the Client may contact the Service Provider at: info@wizzdesigns.co.uk

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